CORAL LODGE POLICIES

OUR RATES ARE SUBJECT TO CHANGE.

CHECK IN / CHECK OUT: Check-in time 1:00 pm and Check out time: 11:00 am

VILLA #6:  Due to a number of reviews in various websites and magazine articles, there is a constant demand for reserving villa #6.  Its location is slightly more private but all the villas are basically the same and have the same great views.  Since #6 was the first villa built, our guinea pig as it were, the other villas have slight layout improvements and are a bit more spacious.  We try to reserve villa#6 on a first come first serve basis but we give priority to honeymooners and longer stays. However, since we only have six water villas, we can’t promise any given villa with total certainty since there is a chance, however small, that a change would have to be made to properly accommodate reservations. 

MINIMUM STAY: Given Coral Lodge’s remote location and the numerous leisure, nature, adventure and cultural related activities offered, we strongly recommend a minimum stay of 2 nights. During high season, longer stays will be given priority over reservation requests for shorter stays.

CHILDREN POLICY: Because Coral Lodge’s bungalows and walkways are over the water children under age 10 are not allowed for safety reasons.  Given the type of activities available at Coral Lodge, we do not recommend booking with us if you plan to bring children and/or adolescents over 10 years of age unless you are certain they will enjoy nature related activities and will not create a disturbance to other guest who want to relax and enjoy our unique setting. We do not have TV, internet, video games or activities designed for children and since a number of situations could be hazardous for them, parents must exercise care and control of their children at all times. We do not allow rough or boisterous behavior.

DIVE PACKAGE RESERVATIONS: During the months of December through March, Coral Lodge does not accept reservations for Dive Packages due to the weather. This time period is the windy season on the north coast of Panama and there is only about a 30% chance of being able to dive.

PAYMENTS: The following payment options are available, Last minute reservations should use the credit card option:

DEPOSITS: A deposit of 30% of your total invoice is required within 14 days of confirmation. We reserve the right to cancel any reservation without notice if payment is not received during that period.

PAYMENT OF BALANCE: The balance of your invoice is to be received at least 30 days prior to your arrival date. As our accommodation is limited, if we do not receive the balance by the due date, we may assume that you have cancelled your proposed stay with us.

CANCELLATIONS: Cancellations must be made and received by Coral Lodge in writing either by email or fax. The following fees apply for cancellations as a percentage of the total invoice value and are deducted from the deposit and/or payment:

UN-OFFICAL CANELLATION POLICY: The above is our official policy however, in most cases we will return the entire deposit less the administration fee if the room nights cancelled are re-sold. In these cases your deposit can also be used for rescheduled reservations.

LAST MINUTE RESERVATIONS: Payments for last minute reservations will be arranged with our reservation manager and should be made prior to travel to the lodge.

GRATUITIES: Gratuities for hotel staff are NOT included in your rates. All gratuities go into pool and are distributed equally to everyone in the hotel since we feel the maintenance crew is just as important as the restaurant staff. We recommend a gratuity of $20 per night at the lodge which can be given to the Guest Services Coordinator at the end of your stay. If they or any of our staff members have made your trip extra special, a personal tip to them is appreciated and welcomed.

INSURANCE: We strongly recommend that you travel with a comprehensive travel insurance policy to protect yourself and those traveling with you in the event of illness, injury, death, loss of baggage and personal items, cancellations and other contingencies.

RESPONSIBILITY: You are responsible for your own safety at all times. Please be advised that Coral Lodge and its parent company is not responsible for any loss of or damage to personal equipment and property or personal injuries sustained during your stay with us, or during your participation in any of our sponsored activities. For your own safety, please follow any and all directions and instructions given to you by our staff and those responsible for sponsored activities. Guests participating in scuba diving activities are required to sign an indemnity release form prior to instruction/diving. We will not accept responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside our control such as late arrival of International flights, civil disturbance, natural disasters, unusually severe weather, acts of government, acts of terrorism, or the failure of any machinery, equipment or transportation vehicle.

CORAL LODGE…COMMITED TO CARING
FOR OUR HOST ENVIRONMENT